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Guarantee & Refunds Policy

We offer a 7 day money back guarantee or replacement service on goods that are returned in the original wrapping that are undamaged.
All return items must be notified by email first to info@libertysilk.biz with the reason for return and must be posted by standard delivery to our Vietnam address marked
                                            Libertysilk
85 Dong khoi street, ward Ben Nghe, district 1 - HCMC- Vietnam

This refund policy does not include tailor-made clothes or dresses as these items can only be returned for inspection if it is claimed there is a defect in the making or some other defect, and or the garment does not fit and does not match the measurements provided. These items will be inspected and if it is agreed Libertysilk may at their discretion offer a replacement or a refund or alterations as we see fit. Our aim is to provide customer satisfaction but we reserve the right to reject any claim by a customer if we feel it is inappropriate or unjustified.
In the unlikely event of customer dissatisfaction, in the first instance Please email us prior to your dispatch to us to tell us about your reasons for doing so or call to discuss the problem. Once agreed please return the goods to the address on your delivery note which is the Vietnam address as supplied above. We are committed to providing you with a first class service.
 
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