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Terms and condition

 Your currency is: USD
 Validity
 

This agreement is valid until further notice between the consumer (you) with minimum age 18 years and the manufacturer (Libertysilk shop). For other type of agreements, please contact us before completing your purchase.

 
Prices
 

The goods are always sent to you directly from Vietnam. Possible  custom fees is NOT included in the prices. You, as a consumer, are responsible for paying any custom charges upon delivery of the goods. The prices are subject to change due to circumstances that Libertysilk cannot control, such as substantially increased fabric prices, currency exchange rates, shipping costs, import fees.

 
Payment
 

You may select from the following options

  • By online or Bank transfer. No extra charges will apply.
  • Click pays your bill.
 The processing of your order will start after the order value has been paid. When paying via credit card the order value will be withdrawn directly.

Cookies and Security

No cookies letting third-party users make use of your account, or trace your personal internet activities on the libertysilk website. Third party cookies are only being used to create statistics about the usage of our site excluding any personal information. Cookies are only needed to remember the goods in your shopping cart. All bank transactions are encrypted.


Delivery

Our custom made products are normally delivered within about 3-4 weeks, however the delivery time cannot be guaranteed. In certain circumstances, such as when fabric has run out, the dispatch time may increase by a couple of days. We always do our best to maintain the 3-4 weeks schedule and deliver our goods to your door as swiftly as possible. We do not charge for standard postage for orders anywhere in the world, the price you see is what you pay for up to 3-4 weeks delivery. If you require a quicker delivery we offer a courier service at the checkout and the extra cost will be added to your order prior to payment. For further information about our shipping conditions please contact us.

 
Tolerances
 

Libertysilk shop made products are always made to the measurements given by you. If you choose body measurements, the measurements of a product are adjusted according to the fit selected by you (slim, normal or loose fit). If you choose the product measurements option, the measurements of your new product should be the same as on the original product, however, we can not guarantee that the seams and the design will be identical to the original product. Please note that sometimes there is an adjustment of 1/2 - 1 cm (1/4 - 1/2 inches) made. We can not guarantee that your product made to the measurements from our size chart will have a perfect fit. That is why we always recommend you use your personal measurements instead. Please be aware that sometimes there are visible chalk marks on our product which will dissolve after the first washing. We continuously strive to further improve the quality of our products and introduce new designs to our product and website. That is the reason why sometimes two products can differ a little, especially if they were ordered at different times. Product made from different rolls of fabric may differ slightly in shade due to normal variations in the dyeing process. If any other problems occur, we will do our best to solve them as soon as possible as we value our customer’s opinion.

 
Warranty
  

If the measurements or design of the custom made product you ordered does not correspond with your given measurements for reasons other than mentioned above, we will offer you a new product free of charge or your money back, under the condition that you return the custom made product in the same box as it was delivered in and send to our given address. As our customer, you are responsible for the given measurements.

Service

Our ambition is to keep our overhead costs at a minimum in order to maintain low and attractive prices to our customers. One implication of this is that we have no customer support by phone. We handle all customer contacts by e-mail and we are committed to reply to all questions within 24 hours Monday - Friday. Please use the "contact us” under customer service for the fastest response.

Personal information

Libertysilk is responsible for the integrity of the personal information given by our customers. Your personal information is only used for internal purposes and neither your personal details nor your e-mail address will be given to third parties.

Force Majeure

In case of force majeure the agreement can either be considered as judicially canceled with neither customer nor Libertysilk being entitled to any compensation or the delivery time(s) can be extended with the currency of the force majeure. Libertysilk considers force majeure as: war, mobilization, terror acts, blockade stagnation of work, transport obstructions, measures of commercial policy, new or amended legislation, strikes, the non-delivery or non due deliveries of the goods by suppliers to Libertysilk, natural catastrophes and any circumstances, events and circumstances that are beyond our control.

 
 
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Your Ip: 54.224.247.75